Skip to main content

Contact us

We have different helplines, depending on your plan and where you live. To find contact info for Member Services, behavioral health services and more, you can scroll down the page. To reach the 24-Hour Nurse Line, just call 1-800-556-1555 (TTY: 711)

 

If you think you need emergency care, call 911 or go to the nearest hospital.

STAR (Medicaid)

Select a different plan

HELPLINES

 

Bexar area  

1-800-248-7767 (TTY: 711) 

Tarrant area 

1-800-306-8612 (TTY: 711)  

 

Hours and services

 

Member Services: Monday to Friday, 8 AM to 5 PM

 

  • Call to learn more about Aetna Better Health® of Texas and how to access all covered services.

  • For help after hours and on weekends, just leave a voice message. We’ll return your call on the next business day.

Behavioral health services: 24 hours a day, 7 days a week

 

  • Call and press 1 for help with mental health problems like depression or substance use. You don’t need a referral. You may go to any mental health provider in our network.

24-Hour Nurse Line: 24 hours a day, 7 days a week

 

  • The nurse can answer your questions and help you make health decisions.

Languages and formats

 

If you speak a language other than English, we can help.  Just call the number on your ID card or 1-800-385-4104 (TTY: 711). Then, ask for an interpreter. You'll get this service at no cost.

 

If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio.

HELPLINES

 

Dallas and Tarrant areas

1-844-787-5437 (TTY: 711)

 

Hours and services

 

Member Services: Monday to Friday, 8 AM to 5 PM

 

  • Call to learn more about Aetna Better Health® of Texas and how to access all covered services.

  • For help after hours and on weekends, you can leave a voice message. We’ll return your call on the next business day. 

Behavioral health services: 24 hours a day, 7 days a week

 

  • Call and press 1 for help with mental health problems like depression or substance use. You don’t need a referral. You may go to any mental health provider in our network.

  • STAR Kids members can also get help with service coordination. Call and press 2 for service coordination.

24-Hour Nurse Line: 24 hours a day, 7 days a week 

 

  • The nurse can answer your questions and help you make health decisions.

Languages and formats

If you speak a language other than English, we can help. Just call the number on your ID card or 1-800-385-4104 (TTY: 711). Then, ask for an interpreter. You'll get this service at no cost. 

 

If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio.

 

Children’s Health Insurance Program (CHIP) or CHIP Perinatal

Select a different plan

HELPLINES

 

Bexar area

1-866-818-0959 (TTY: 711)

Tarrant area

1-800-245-5380 (TTY: 711)

 

Hours and services

 

Member Services: Monday to Friday, 8 AM to 5 PM

 

  • Call to learn more about Aetna Better Health® of Texas and how to access all covered services.

  • For help after hours and on weekends, just leave a voice message. We’ll return your call on the next business day.

Behavioral health services: 24 hours a day, 7 days a week

 

  • Call and press 1 for help with mental health problems like depression or substance use. You don’t need a referral. You may go to any mental health provider in our network.

24-Hour Nurse Line: 24 hours a day, 7 days a week

 

  •   The nurse can answer your questions and help you make health decisions.

Languages and formats

 

If you speak a language other than English, we can help.  Just call the number on your ID card or 1-800-385-4104 (TTY: 711). Then, ask for an interpreter. You'll get this service at no cost.

 

If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio.

We work with vendors to provide your STAR (Medicaid) and CHIP services:

 

Pharmacy benefits

Pharmacy benefit managers (PBMs) work with health plans to provide your prescription medicine.

 

Vendor: CVS Caremark ®

Online: Caremark.com/wps/portal/CONTACT_CAREMARK

Phone: 469-644-1566 or call the number on your prescription benefit card

Fax: 480-614-7479

 

Mail-order medicine

Members who take certain medications regularly may be able to get them through the mail.

 

Vendor: CVS Caremark Mail Service Pharmacy

Phone: 1-855-271-6603

 

Specialty medicine

A specialty pharmacy fills prescriptions for medicines that need special care and handling.

 

Vendor:  CVS Specialty® Pharmacy Services

Phone: 1-800-237-2767 (TTY: 1-800-863-5488), Monday to Friday, 7:30 AM to 9 PM (ET)

 

Dental care

Members get certain dental care benefits. Check your member ID card from your dental plan for more info.

 

Vendor: DentaQuest

Online: https://www.dentaquest.com/tx

Phone: 1-800-516-0165

 

Vendor: MCNA Dental

Online: https://www.mcnatx.net/  

Phone: 1-844-350-6262

Email: contactus@mcna.net

 

Vendor: UnitedHealthcare Dental

Online: https://www.uhc.com/dentalTX 
Phone: 1-877-901-7321

 

Vision care

Members get certain vision care and eye health benefits.

 

Vendor: Superior Vision

Online: SuperiorVision.com/locator/

1-800-879-6901

Email: ContactCenter@SuperiorVision.com

 

Non-Emergency Medical Transportation (NEMT) services

NEMT services provide transportation to nonemergency health care appointments for members who have no other transportation options. These trips include rides to the doctor, dentist, hospital, pharmacy and other places you get Medicaid services. They don’t include ambulance trips.

 

Vendor: Access2Care

Phone: 1-866-411-8920 (TTY: 711): 24 hours a day, 7 days a week

App for smartphone use: Access2Care (A2C)

 

Telehealth services

Talk to a doctor or talk therapist at home or on the go. We’ve teamed up with MDLIVE® to connect you to licensed doctors and pediatricians, as well as licensed therapists and psychiatrists using your smartphone, tablet or computer.

 

Vendor: MDLIVE

Online: MDLive.com/aetnamedicaidtx

Phone: 1-888-667-7652 (TTY: 1-800-770-5531)

To join Aetna Better Health of Texas, just contact your enrollment broker. You can call them Monday through Friday, 8 AM to 6 PM. For help after hours and on weekends, just leave a voice message. They’ll return your call on the next business day.

 

STAR (Medicaid) or CHIP

1-800-964-2777 (TTY: 711) 

 

STAR Kids

1-877-782-6440 (TTY: 711)

 

Your enrollment broker can help you:

 

  • Answer questions about STAR (Medicaid), STAR Kids and CHIP benefits
  • Find or choose a doctor
  • Learn more about Texas Health Steps checkups and how to schedule appointments
  • Get other health care services

More ways you can contact us 

Phone

Here’s our complete list of phone numbers:
English (PDF) | Spanish (PDF)

This includes pharmacy, vision and other services.

Fax

You can fax Member Services at: 1-866-510-3710. 

Mail 

You can send a letter to Member Services at:

Aetna Better Health of Texas 
PO Box 569150 
Dallas, TX 75356-9150  

Online 

You can send us a message or join the Member Advisory Group by filling out the Contact us form.

Are you trying to contact us about any of these?

MDLIVE is a registered trademark of MDLIVE, an Evernorth company.