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Your behavioral health benefits
You deserve to be healthy in body and mind. Your plan covers health for you as a whole person. That includes help with your mental health or substance use. You or your child can go to any behavioral health provider in our network.
Have a question?
Just contact us. Or call the number on your member ID card.
You can also check out your member handbook on our materials and forms page for more info.
What’s new for benefits?
Connecting you to support and resources for a healthier and happier life.
Life can be challenging. It's hard keeping your mind and body healthy every day. That’s why we’re bringing you the Pyx Health program at no cost.
- Chat with Pyx Health staff for support and guidance
- Find tips and tools to help your physical and mental health
- Access to health plan benefits and community resources
- Improve mood, stress levels, motivation and more
Pyx Health makes it easy to get the right help, in the moment you need it.
Connect via the app or with a phone call.
- Adults 18+ (PDF): Tools and activities to improve mindset and manage stress. You can also get help with things like food, transportation and rent
- Teens 13–17 (PDF): Safe, private access to trained peer support and resources for school, work, social media and relationship challenges
- Guardians (PDF): Support for the challenges of being a guardian: understanding staff, plus connections to support groups, help lines and more
Ready to get started?
Adults and teens with guardian consent: download the app now and sign up with your health plan ID. Or call Pyx Health’s friendly team at 1-855-499-4777.
Guardians: download the app now and sign up with partner code aetnatx. Or call Pyx Health’s team at 1-855-288-1651.
I’m having a crisis
I’m having a crisis
Call 911 or go to the nearest hospital if:
- You have thoughts of harming yourself or someone else
- You have an emergency and need help right now
You can use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.
The National Suicide Prevention Lifeline has counselors that will talk or chat with you. You can get help 24 hours a day, 7 days week:
- Call: 1-800-273-TALK (8255)
- Text: “HELLO” to 741741
There is hope when a crisis happens. Call our behavioral health hotline and talk to our crisis counselors. We can help you. Aetna is here for you 24 hours a day, 7 days a week.
ABHT Member Crisis Flyer (PDF)
Mobile Crisis Outreach Team (PDF)
- 1-800-248-7767 (TTY: 711) for Bexar service area
- 1-800-306-8612 (TTY: 711) for Tarrant service area
- 1-844-STRKIDS (1-844-787-5437) (TTY: 711) for Tarrant and Dallas service areas
CHIP and CHIP Perinatal
- 1-866-818-0959 (TTY: 711) for Bexar service area
- 1-800-245-5380 (TTY: 711) for Tarrant service area
We’ve got you covered
Behavioral health benefits cover treatment for mental health and substance use disorders. We offer treatment options to help you feel better and support your recovery. You don’t need a PCP referral. You can get care from any provider in our network.
Learn more about behavioral health
Learn to manage stress
Did you know that stress can affect your health? It can be hard to keep up with healthy habits during times of stress.
You can read these articles to learn more about mental and emotional well-being:
Staying mentally healthy in tough times
4 ways to take care of physical and mental well-being during unsettled times
Substance use disorders happen when people misuse drugs, alcohol or both, repeatedly.
Learn more about substance use disorders
Or find more info from:
Substance Abuse and Mental Health Services Administration (SAMHSA) website
Mental health disorders can be serious. They can change a person’s thinking, feeling, mood and daily functioning. They affect 1 in 4 adults and 1 in 10 children per year.
Mental health disorders may include:
Depression
Schizophrenia
Bipolar disorder
Obsessive-compulsive disorder (OCD)
Post-traumatic stress disorder (PTSD)
Anxiety
Borderline personality disorder
For more info, visit the National Alliance on Mental Illness (NAMI) website.
There, you can learn about the different support programs NAMI offers, including:
-
A no-cost course for anyone living with mental illness. Those who join can learn about coping skills and self-care.
-
A no-cost course for family caregivers of adults living with mental illness. It teaches communication and problem-solving skills to help them deal with the impact on the family.
-
An online social community for teens and young adults living with mental illness. It’s a place for them to connect and learn about services.
- MentalHealthTX offers info about how to help yourself or someone else. You can learn about different conditions or help for specific groups, like teens and veterans.
- Texas Health and Human Services has mental health and substance use services for families and people of all ages.
- Check your local resources for even more support. You can learn about everything from quitting nicotine to getting rides to your health visits.
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