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Have a question?
Just contact us. Or call the number on your member ID card.
You can also check out your member handbook on our materials and forms page for more info.
What’s new for benefits?
This app features a friendly chat robot named Pyxir. The goal of Pyxir is to help adults (18 years and up) feel less lonely by offering support. He tells jokes, remembers all your stories and asks questions to find out if you feel alone. Pyxir does not judge, so if you need to talk to someone, he's available 24/7.
This app can help you:
- Find resources to support your physical and mental health
- Connect with others for a friendly chat
- Feel better through friendship and humor
Sign up today
Just download the Pyx Health app from the Apple App Store® or the Google Play™ store. Or visit the Pyx Health website to get the app.
I’m having a crisis
I’m having a crisis
Call 911 or go to the nearest hospital if:
- You have thoughts of harming yourself or someone else
- You have an emergency and need help right now
You can use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.
The National Suicide Prevention Lifeline has counselors that will talk or chat with you. You can get help 24 hours a day, 7 days week:
- Call: 1-800-273-TALK (8255)
- Text: “HELLO” to 741741
Call our behavioral health hotline. We can link you to the right resources. We’re here for you 24 hours a day, 7 days a week. Call the number for your plan and service area. Then, choose the crisis option:
CHIP and CHIP Perinatal
- 1-866-818-0959 (TTY: 711) for Bexar service area
- 1-800-245-5380 (TTY: 711) for Tarrant service area
We’ve got you covered
Behavioral health benefits cover treatment for mental health and substance use disorders. We offer treatment options to help you feel better and support your recovery. You don’t need a PCP referral. You can get care from any provider in our network.
Learn more about behavioral health
Learn to manage stress
Did you know that stress can affect your health? It can be hard to keep up with healthy habits during times of stress.
You can read these articles to learn more about mental and emotional well-being:
Staying mentally healthy in tough times
4 ways to take care of physical and mental well-being during unsettled times
Substance use disorders happen when people misuse drugs, alcohol or both, repeatedly.
Learn more about substance use disorders
Or find more info from:
Substance Abuse and Mental Health Services Administration (SAMHSA) website
Mental health disorders can be serious. They can change a person’s thinking, feeling, mood and daily functioning. They affect 1 in 4 adults and 1 in 10 children per year.
Mental health disorders may include:
Obsessive-compulsive disorder (OCD)
Post-traumatic stress disorder (PTSD)
Borderline personality disorder
For more info, visit the National Alliance on Mental Illness (NAMI) website.
There, you can learn about the different support programs NAMI offers, including:
A no-cost course for anyone living with mental illness. Those who join can learn about coping skills and self-care.
A no-cost course for family caregivers of adults living with mental illness. It teaches communication and problem-solving skills to help them deal with the impact on the family.
An online social community for teens and young adults living with mental illness. It’s a place for them to connect and learn about services.
- MentalHealthTX offers info about how to help yourself or someone else. You can learn about different conditions or help for specific groups, like teens and veterans.
- Texas Health and Human Services has mental health and substance use services for families and people of all ages.
- Check your local resources for even more support. You can learn about everything from quitting nicotine to getting rides to your health visits.
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