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Our member advocate team helps members have the best health care experience possible. Along with providing plan overviews, member advocates explain available benefits for:
- STAR/CHIP/STAR Kids coverage
- Texas Health Steps
- Accelerated Services for Farmworker Children
Other services our outreach team offers:
- Answering coverage questions. Members can get more info about their plans.
- Re-enrollment assistance. Call 2-1-1 Texas or visit Your Texas Benefits page.
- Member Advisory Group meetings. Our member advocate team schedules quarterly STAR Member Advisory Group meetings for all STAR members.
- Maternity care program. The Member Baby Shower program helps with your pregnancy. And the Diapers for Dads program has great info for fathers-to-be. You can find schedules by visiting our pregnancy care page.
- CVS® HealthHUBTM events. Our member advocate team schedules weekly health education events at local CVS HealthHUB locations. Get the latest info on COVID-19 and vaccination incentives.
Contact a member advocate today
To reach a member advocate, just complete this form. Or call the number on the back of your member ID card. You can also leave a message in our member advocate mailbox: 1-800-327-0016. We’ll return your call within one to two business days.
For members who are deaf or hard of hearing, call 1-800-735-2989.
STAR (Medicaid) and STAR Kids members have coverage for nonemergent medical transportation. These rides are for doctor, dentist, hospital or pharmacy visits. You can contact Access2Care at 1-866-411-8920 (TTY: 711) 24 hours a day, 7 days a week. Be sure to schedule rides at least two business days in advance.
If you speak a language other than English, we can help. Just contact us. Then, ask for an interpreter. You'll get this service at no cost.
If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio.
What to do if you’re having a crisis
You can call our behavioral health hotline 24 hours a day, 7 days a week. If you need language help, you can also get interpreter services:
- Tarrant and Dallas: 1-844-787-5437 (TTY: 711)
CHIP or CHIP Perinatal
If you’re thinking of hurting yourself or someone else, get help right away. Call 911 or go to the nearest hospital. You can also call The National Suicide Prevention Lifeline at 1-800-273-8255 (TTY: 1-800-799-4889).
Need a quick answer to a health question? The 24-Hour Nurse Line is here for you. If your concern can’t wait until you can see your doctor, just call us anytime at 1-800-556-1555 (TTY: 711). And we’ll connect you with a nurse.
Your community resources
Caring and helpful resources are just around the corner. These include groups that provide education, training and help for you. We want you to know about them. That’s why we’ve made this list that you and your family can use.
This search tool can help you find free or reduced-cost resources for food, housing and supplies. You can also find behavioral health support, as well as health, wellness and legal services.
Behavioral health includes services for mental health and substance use. Do you or someone you love need help with behavioral health issues? Texas offers programs that can help you or a family member. Here are a few resources you’ll want to check out:
- Check the Texas Health and Human Services (HHS) website to learn about local mental health and substance use services.
- Texas Substance Abuse Helpline 1-866-971-2658
- Outreach, screening, assessment and referral (OSAR) 1-877-541-7905 (or dial 211)
- Texas Youth Helpline
- Alcoholics Anonymous® website
- Narcotics Anonymous website
- Check the Facts for Families Guide from the American Academy of Child & Adolescent Psychiatry. It has info on topics that affect kids, teens and their families.
- Find info about topics from attention-deficit/hyperactivity disorder (ADHD) in college students to self-injury in adolescents. Just check the Moving Into Adulthood Resource Center from the American Academy of Child & Adolescent Psychiatry.
- Boys Town National Hotline® (for teens, parents and families) 1-800-448-3000
- National Council on Problem Gambling (NCPG)
- Call the National Alliance on Mental Illness (NAMI) HelpLine at 1-800-950-6264. You can call Monday through Friday, 10 AM to 6 PM ET. Or email Info@NAMI.org. You can also visit the NAMI website for answers to common questions about mental health.
- Learn more about depression from the National Institute of Mental Health.
- SAMHSA’s National Helpline (for drug and alcohol treatment referral and service info) 1-800-662-HELP (1-800-662-4357) (TTY: 1-800-487-4889)
- Substance Abuse and Mental Health Services Administration (SAMHSA) website
- National Eating Disorders Association
If someone is hurting you, reach out for help by calling:
Just check out these resources to help you get started:
- Texas Quitline: 1-877-YES QUIT (1-877-937-7848)
- 1-800-QUIT-NOW (1-800-784-8669)
- American Cancer Society guide to quitting smoking
- Start to Stop program
Members ages 18 and older can take part in the Start to Stop program. If you’re under age 18, you can get started with written consent from your parent or guardian.
Questions on how to get started? You can call Member Services.
Just check out these resources to learn more:
- Local intellectual and developmental disability authorities (LIDDA)
- Navigate Life Texas
- Children with Special Health Care Needs Services Program
- Autism Society
- National Alliance on Mental Illness (NAMI) — North Texas
- National Association for Down Syndrome
- Texas Workforce Commission — employment services
- The Arc
- Intellectual or developmental disability (IDD) support
We work with our local partners to ensure you get the support you need.
Here’s a list of Texas resources you might find useful:
Members who qualify for Texas Health Steps can get free preventative care from birth to age 20. This includes medical and dental checkups and vaccines/immunizations. Visit our member Texas Health Steps page to learn more.
WIC is a national nutrition program for pregnant or breastfeeding women and families with children younger than 5. The Texas WIC program provides these services at no cost:
- Help with breastfeeding questions
- Referrals to agencies
- Healthy food, like fruits and vegetables
- Healthy eating tips
Alcoholics Anonymous is a trademark of Alcoholics Anonymous Worldwide Services, Inc.
Boys Town National Hotline is a trademark of Boys Town.