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Getting started with your plan

Welcome to Aetna Better Health® of Texas. You have many tools and resources to help you get the most from your health plan.

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See what’s covered

Learn about key topics

Learn about key topics

These links include answers to questions about common topics, like renewing coverage, getting medications, using the Member Portal and telling us what you think about our services. Choose any topic you’d like to learn more about.

Coming soon.

Find providers and pharmacies

 

Get quality care and services close to home. We have a strong network of providers and pharmacies to choose from. You can find providers of all kinds, from your PCP to your dentist or specialist, in your provider directory (PDF or online). Need help finding providers, making appointments or learning about referrals? Just visit our find a provider page.

 

Find a provider

Get help in an emergency

Call 911 right away if you have a serious illness or injury. You can also use these resources when you need medical help:

Use your Member Portal perks

Use your Member Portal perks

When you log in or create an account for our Member Portal, you can do so much more with your health plan, like:

 

  • Replace your lost or stolen member ID card
  • Manage your plan benefits and health goals from anywhere
  • Send secure messages if you have questions
  • Change your providers
  • Ask for forms
  • Get info about certain health conditions

Contact us for help

Contact us for help

You can find all the phone numbers you need on our contact us page:

 

  • Member Services
  • Behavioral health services
  • 24-Hour Nurse Line
  • Help lines for STAR, STAR Kids and CHIP
  • Enrollment broker for STAR (Medicaid) or CHIP
  • Pharmacy benefits, mail-order medicine and specialty medicine
  • Vision and dental care
  • Rides (non-emergency medical transportation or NEMT services)

Find helpful resources 

 

 

Member handbook

 

You can get a hard copy of your member handbook in English or Spanish at no charge. We’ll send it to you within five days of your request. Just contact us. Or visit the materials and forms page to download the handbook.

Help in your neighborhood

 

Need help finding resources in your community? We can help. 

 

Find local resources now

Get help with key concerns

Need to file an appeal on a coverage decision? Or get materials in another language? We’re here for you. Just choose the topic that applies to your needs.

You can change your PCP through your Member Portal. Or just contact us

 

You can also learn more about choosing a PCP.

 

 Log in to the Member Portal

Just contact us. Call the number based on your plan and service area. Or log in to your Member Portal. We’ll mail you a new ID card.  

You don't need a referral for any services. But some types of care need PA, or approval, before you get them.

 

Learn more about PA

 

Learn more about PA timelines

A complaint is when you’re unhappy with the quality of care or service you received. You file an appeal when you want us to review and change a decision we made about your coverage.

 

You can learn about what to do if you have a complaint or want to appeal a decision we made. As part of this process, you can find info about things like:

 

  • Complaints and appeals
  • Complaint panels
  • State fair hearings
  • Independent reviews

Learn more about filing a complaint or an appeal now

Get more info about how we use your private health info.

 

Read our Notice of Privacy Practices (NOPP)

Fraud is when someone lies to get money or services. You have the right to report anyone that you believe is committing fraud or abusing the Texas Medicaid system.


Learn more about reporting fraud, waste or abuse now

Need language help? Just contact us. You can get:

 

  • Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
  • Interpreter services for your medical visit (be sure to call 48 hours before your visit)
  • Info in another format, like audio CD-ROM, large print and braille
  • Materials in other languages if your primary language isn’t English