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Be ready for emergencies

No one can prevent a disaster or emergency. But you can prepare for them. Learn how to make a plan that can help protect you, your family and your home.

Get ready

Having an emergency?

Please call 9-1-1 immediately. If you need support or help with personal care, finding resources, help getting prescriptions and/or oxygen, or need answers to your questions, we can help!  Your Member Services representative is standing by to help you

Make a plan

Make a plan

Make and practice a disaster plan for you and your family. This can help keep everyone safe, aware and together. Your plan should include an emergency supply kit as well as details on:


  • What to do and where to go if you have to leave your home
  • Where to meet if your family becomes separated
  • How to get emergency alerts and warnings

Some family members may need special care during an emergency. Make sure you have a plan for everyone, including:


  • Older adults
  • Children
  • Those with disabilities
  • Pets

During the COVID-19 pandemic, you’ll want to update your plan. Be sure you include steps to keep your family safe from COVID-19, too. Just check with the Centers for Disease Control and Prevention (CDC) for more info.


Learn how to make a disaster plan

In the event of a disaster, make sure you have an emergency supply kit ready when you need it. Prepare your kit to include at least three days’ worth of food, water, clothing and medications. And add any other items based on your family’s needs.


Need to make a checklist? See this emergency supply list (PDF) for ideas.


Learn more about preparing an emergency supply kit

It’s never too early to talk to kids about a disaster plan. Letting them know what to expect will help them prepare and have less fear. Even better, they’ll learn how to keep themselves safe if you’re not with them when an emergency happens. 


Learn how to prepare kids for a disaster

Your disaster plan should include your pets, too. The best way to prepare is to pack a pet “go bag.” Make sure it includes food, medications, documents and other items your pets may need. If you have to leave your home, don’t leave your pets behind. Be sure to take them with you.


Here are some other steps you can take to keep your pets safe:


  • Bring pets indoors.
  • Find a pet-friendly hotel in case you need to relocate.
  • Make sure your pets are current on vaccines. Pet shelters may require proof of vaccination.
  • Have current photos of your pets.
  • Keep a collar with an ID tag on your pets.
  • Have a leash or pet carrier ready.
  • Have enough food, water and newspapers or trash bags for clean-up.

Learn more about how to protect your pets

You’ll want to seek shelter before a disaster happens. If you have to leave your home, make sure you know a safe place to go. The more options, the better.


You may find shelter by staying at a:


  • Family member or friend’s house
  • Hotel
  • Community shelter 

Find emergency shelters


Plan to evacuate

Preparing your home before a storm or a disaster can help you lower the chance of damage.


Take these steps to help secure your home:


  • Turn off electricity and water.
  • Leave natural gas on.
  • Turn off propane gas service.
  •  If you expect flooding, use sandbags to keep water away from your home.
  • Cover the outside of windows with shutters or plywood.
  • Bring things indoors (outdoor furniture, toys, hanging plants and any other objects that can blow away).

Learn more about how to secure your home during these storms and emergencies:


Hurricane season: How to prepare your home and property


Are you prepared for a tornado?


Wildfire risks: Projects to help you protect your home

Do you or anyone you know need extra help during an emergency? STEAR is a free registry that allows you to share your needs with emergency support officials. They’ll use your info to get you to safety or help in an emergency or disaster.


Who should register? People who:


  • Have disabilities
  • Have limited mobility
  • Have communication barriers or don’t speak English
  • Need more medical support during an emergency event
  • Need help with a ride
  • Need help with personal care

Check out the STEAR flyer for more info:


English (PDF) | Spanish (PDF)


Learn more about STEAR

Check these links for more info on preparing for emergencies.


Disaster preparedness resources


Portable generator safety tips (PDF)

Take care


Know how to keep you and your family safe and healthy during an emergency. A little planning now can make a big difference later.

Medication refills


Questions about your medications? You can call your local pharmacy for more info. If a disaster or emergency affects your area, you may be able to get an early refill.


During an emergency, you may not be able to see your doctor in person. Through secure video on your computer, you can meet with a doctor for treatment of common health conditions. Cold or flu? Great reasons to use telehealth. You can also get help with allergies, sinus problems and more.


Learn more about telehealth

We’re here to help


Need help finding a provider or pharmacy during or after an emergency? Just contact us.

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