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Are you trying to contact us about any of these?

  • Grievances and appeals

    Learn how to file a grievance or appeal a decision you disagree with.

  • Fraud, waste and abuse

    Let us know if you suspect another member or a provider is committing fraud.

  • Member portal

    Learn how to get started with your new plan by registering for your member portal.

We’d love to hear from you

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Other contact information

Mail

You can reach us at our address:

Aetna Better Health® of Kentucky
9900 Corporate Campus Drive, Suite 1000
Louisville, KY 40223

Fax

You can fax us at our toll-free number:

855-454-5578

24-Hour Nurse Line

You can reach us at:

1-855-620-3924 (TTY: 711)
24 hours a day, 7 days a week

Behavioral health crisis line

You can reach us at:

1-888-604-6106 (TTY: 711)

Contact Member Services

For questions or language assistance, just call 1-855-300-5528 (TTY: 711), Monday to Friday, 7 AM to 7 PM ET.

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Receiving calls and/or text messages from Aetna Better Health® of Kentucky that are informational and relate to my health and benefits. I understand that my information will be used in accordance with my plan notice of privacy practices. 

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*FOR $15 OTC BENEFIT:

*All members ages 0-18 statewide are eligible for the $15 monthly stipend.