For members

Thank you for choosing Aetna Better Health for your health coverage

Our health plan is designed to help you be healthy.

Our Member Services department is here for you. You can call us with questions at 1-855-300-5528 (TDD: 1-800-627-4702 or TTY: 711). We can answer your questions about:

  • ›Benefits under your plan
  • ›Finding a doctor or other providers
  • ›Health care services

Secure member portal

On our secure member portal you’ll find your personal health data. Your personal health record will include:

  • ›Recent claims and lab tests
  • ›How to locate a provider
  • ›Links to useful tools
  • ›Health information
  • ›Wellness tools
  • ›Calendar reminders

Translation or interpreter services

If your primary language is not English or you have a hearing impairment, we will help you get interpreter services. This service is free. Tell your doctor that you need a spoken language translator or sign language help and he or she will contact us. If you need to contact us about your benefits and your primary language is not English, we will contact our language line service, which will translate for you. If you have a hearing impairment, you may use either TTY or TDD services (TTY users dial 711, TDD users dial 1‑800‑627‑4702).