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Have questions or need language help? Just call 1-855-456-9126 (TTY: 711). We’re here for you, 24 hours a day, 7 days a week.

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Other ways to contact us

Mail

Aetna Better Health of New York
PO Box 818089
Cleveland, OH 44181

Fax

1-855-863-6421

Phone

1-855-456-9126 (TTY: 711)
24-hour Member Services line

Things you might want to do

  • Become a member

    Learn how to apply for Medicaid managed long-term care and choose Aetna Better Health® of New York as your health plan.

  • Understand your benefits

    Members get a wide range of benefits and services. Learn more about what’s covered by our plan.

  • Find a provider

    Find the local care you need, from vision and dental care to home health care and specialists.

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