Resources and services

Get help in a crisis
 

No matter what time of day, you’re not alone. We have resources in place to help you in a crisis.

If you have thoughts of harming yourself or someone else, call or text 988 to reach the 988 Suicide & Crisis Lifeline.Trained counselors can help you 24 hours a day, 7 days a week. You can also chat online with a counselor through their Lifeline Chat service.

Need to reach your care manager? Just call Member Services at 1-855-456-9126 (TTY: 711). We’re here for you 24 hours a day, 7 days a week. 

If you don’t have a ride to your appointment, we’ll help you get one. We work with Medical Answering Services (MAS) to give you nonemergency medical rides. These rides are for health care services, like doctor visits, dental care and behavioral health care. 

How to set up a ride  

Be sure to ask for a ride at least three business days before you need it. To schedule a ride, you or your provider can visit the MAS website. You can also call 1-844-666-6270. 

Be sure to have this info ready when you call:

• Your first and last name 

• Your date of birth  

• Your Medicaid ID number

• Your home address, including ZIP code, for the pickup  

• Your phone number 

• Name of your provider  

• Date and time of your health care visit  

• If you have special travel needs (example: wheelchair access) 

Prepare for your ride 

Remember to mark your calendar for the date and time of your visit. You'll want to be ready 30 minutes before your driver is due to arrive.    

Questions about ride services? 

If you have questions or need help with the ride services, call the MAS Contact Center at 1-866-932-7740. You can also share feedback by completing the MAS feedback form.

MAS website

Need language help? Just call 1-855-456-9126 (TTY: 711). You can get:

• Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
• Interpreter services for your medical;visit (be sure to call 48 hours before your visit)
• Info in another format, like audio, large print and braille
• Materials in other languages if your primary language isn’t English

• 988 Suicide & Crisis Lifeline Call, text or chat 988
• National Center on Elder Abuse 1-855-500-3537
  
• National Domestic Violence Hotline 1-800-799-7233 (TTY: 1-800-787-3224)
  
• National Sexual Assault Hotline 1-800-656-4673

Do you or someone you love need help with mental or behavioral health issues? Here are some resources you’ll want to check out:

State resources
 

• NYC WELL
  
  
• New York State Office of Mental Health
  
  
• NYC Mayor’s Office for People with Disabilities (MOPD)
  
  
• Mental Health Association in New York State (MHANYS)

National resources
 

• Alcoholics Anonymous® website
  
  
• Narcotics Anonymous website
  
  
• National Council on Problem Gambling (NCPG)
  
  
• Call the National Alliance on Mental Illness (NAMI) HelpLine at 1-800-950-6264. You can call Monday through Friday, 10 AM to 6 PM ET. Or email Info@NAMI.org. You can also visit the NAMI website for answers to common questions about mental health.
  
  
• Learn more about depression from the National Institute of Mental Health.
  
  
• SAMHSA’s National Helpline (for drug and alcohol treatment referral and service info) 1-800-662-HELP (1-800-662-4357) (TTY: 1-800-487-4889)
  
  
• Substance Abuse and Mental Health Services Administration (SAMSHA) website
  
  
• National Eating Disorders Association 
  

If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.

If someone is hurting you, reach out for help by calling:
 

• Office for the Prevention of Domestic Violence: 1-800-942-6906 or texting 1-844-997-2121

• New York State Coalition Against Domestic Violence

• National Domestic Violence Hotline: 1-800-799-7233 (TTY: 1-800-787-3224)

For your safety: Many of these sites have a “quick exit” option so you can quickly hide that browser window for safety reasons. AIso, be sure to erase your browser history after visiting these sites.

Just check out these resources to help you get started:
 

• New York State Smokers’ Quitline: 1-866-NY-QUITS (1-866-697-8487)
  
• Smokefree.gov
• American Cancer Society guide to quitting smoking  

Looking for senior care can be challenging, and you may not know where to start. Learn about your options, info on costs and how the process works.

• New York State Medicaid offices
• Nassau County
• Suffolk County Government

• The American Diabetes Association works to prevent and cure diabetes. See how they help improve the lives of people affected by diabetes.
• The American Heart Association offers info about heart disease prevention, including ways to be heart healthy.
• The Arthritis Foundation offers info and tools to help people live a better life with arthritis.

Members with special health care needs have medical conditions that will last at least one year. If you have special health care needs, you can get help. 

Just check out these resources to learn more:
 

Autism Society

National Alliance on Mental Illness (NAMI)

National Association for Down syndrome

The Arc

New York can have flash floods, hurricanes, winter storms and other severe weather. Learn how to make a plan for your family and loved ones.