CVS Health® provides the info on the next page. Aetna® is part of the CVS Health family of companies. If you want to stay on our site, choose the “X” in the upper right corner to close this message. Or choose “Go on” to move forward to CVS.com.
Getting started with your plan
Welcome to Aetna Better Health® of Texas. You have many tools and resources to help you get the most from your health plan.
GO TO:
See what’s covered
As of September 1, 2022, Aetna Better Health of Texas has updated our no-cost value added services for our members to get even more out of their benefits! Transportation services, over-the-counter benefits, dental, vision benefits and more.
For any questions, contact Member Services at 1-800-248-7767 (Bexar), 1-800-306-8612 (Tarrant) and 1-844-787-5437 (STAR Kids).
STAR is Medicaid coverage for kids, newborns, pregnant women and some families.
STAR Kids is Medicaid coverage for kids and adults ages 20 or younger who have disabilities.
CHIP offers coverage for families that earn too much money to use Medicaid, but can’t afford to buy private health insurance. CHIP Perinatal offers coverage for mothers-to-be.
Learn about key topics
Learn about key topics
These links include answers to questions about common topics, like renewing coverage, getting medications, using the Member Portal and telling us what you think about our services. Choose any topic you’d like to learn more about.
Coming soon.
Find providers and pharmacies
Get quality care and services close to home. We have a strong network of providers and pharmacies to choose from. You can find providers of all kinds, from your PCP to your dentist or specialist, in your provider directory (PDF or online). Need help finding providers, making appointments or learning about referrals? Just visit our find a provider page.
Get help in an emergency
Call 911 right away if you have a serious illness or injury. You can also use these resources when you need medical help:
24-Hour Nurse Line
Just call 1-800-556-1555 (TTY: 711).
Your ride is covered
We cover ambulance rides. Call 911 in an emergency.
Know when to get emergency care.
Use your Member Portal perks
Use your Member Portal perks
When you log in or create an account for our Member Portal, you can do so much more with your health plan, like:
- Replace your lost or stolen member ID card
- Manage your plan benefits and health goals from anywhere
- Send secure messages if you have questions
- Change your providers
- Ask for forms
- Get info about certain health conditions
Contact us for help
Contact us for help
You can find all the phone numbers you need on our contact us page:
- Member Services
- Behavioral health services
- 24-Hour Nurse Line
- Help lines for STAR, STAR Kids and CHIP
- Enrollment broker for STAR (Medicaid) or CHIP
- Pharmacy benefits, mail-order medicine and specialty medicine
- Vision and dental care
- Rides (non-emergency medical transportation or NEMT services)
Find helpful resources
Member handbook
You can get a hard copy of your member handbook in English or Spanish at no charge. We’ll send it to you within five days of your request. Just contact us. Or visit the materials and forms page to download the handbook.
Help in your neighborhood
Need help finding resources in your community? We can help.
Get help with key concerns
Need to file an appeal on a coverage decision? Or get materials in another language? We’re here for you. Just choose the topic that applies to your needs.
You can change your PCP through your Member Portal. Or just contact us.
You can also learn more about choosing a PCP.
Just contact us. Call the number based on your plan and service area. Or log in to your Member Portal. We’ll mail you a new ID card.
You don't need a referral for any services. But some types of care need PA, or approval, before you get them.
A complaint is when you’re unhappy with the quality of care or service you received. You file an appeal when you want us to review and change a decision we made about your coverage.
You can learn about what to do if you have a complaint or want to appeal a decision we made. As part of this process, you can find info about things like:
- Complaints and appeals
- Complaint panels
- State fair hearings
- Independent reviews
Get more info about how we use your private health info.
Fraud is when someone lies to get money or services. You have the right to report anyone that you believe is committing fraud or abusing the Texas Medicaid system.
Need language help? Just contact us. You can get:
- Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
- Interpreter services for your medical visit (be sure to call 48 hours before your visit)
- Info in another format, like audio CD-ROM, large print and braille
- Materials in other languages if your primary language isn’t English
Have a question?
Just contact us.