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Don't lose
your benefits

You’ll need to renew your Medicaid coverage every year. And always make sure to keep your info up to date. This allows you to keep your benefits and services. To renew your coverage online, just visit Cover Virginia.



Just call Cover Virginia at 1-833-5CALLVA (1-833-522-5582) (TDD: 1-888-221-1590). You can call ${state_medicaid_program_phone_hours}. Or visit Cover Virginia for more info.

What you may need to renew coverage

What you may need to renew coverage

To renew, you’ll need to provide info about you and your family. Here’s a list of things you may need to include with your application:


  • Your most recent pay stubs with your gross wages, or a letter from your employer on company letterhead with your gross wages
  • Proof of any other form of income (self-employment, rental, alimony, etc.)
  • Names and birthdates of all members in your house
  • Social Security numbers of all members in your house
  • Info on other health insurance you may have


These things help confirm the info you provide. 

Choose how to renew

You can renew:


Visit CommonHelp to renew. Select "Renew benefits."

By phone

Call Cover Virginia at 1-833-5CALLVA (1-833-522-5582) (TDD: 1-888-221-1590). You can call ${state_medicaid_program_phone_hours}.

By mail

Complete the paper form that comes with your renewal letter. Mail it using the prepaid envelope.

In person 

You can also drop off the completed paper form that comes with your renewal letter at your local Department of Social Services (DSS). Just call beforehand to make sure your site is open.

Why renew on time every


Renewing on time every year allows you to:


  • Keep health care coverage for you and your family
  • Enjoy peace of mind, knowing you and your family are covered
  • Stay as healthy as you can, so you can be there for your family

Keep your info up to date

Keep your info up to date

After you renew, make sure that any info we have from you stays current. This allows you to keep the coverage you already have. Your info may include:


  • Your address
  • Your phone number
  • Your job
  • Your income
  • People living in your household


Report a change in your info


If your info changes, you’ll need to notify Cover Virginia within 10 days of it happening. 


How to report a change

Switch to Aetna Better Health®

Switch to Aetna Better Health®

You can change your health plan at certain times. Changes take from 15 to 45 days. If you live in Virginia, you can join Aetna Better Health of Virginia. To learn more, just visit Cover Virginia. Or call 1-833-5CALLVA (1-833-522-5582) (TDD: 1-888-221-1590).


More about changing your health plan

If you no longer qualify for Medicaid, you may be able to get coverage you can afford from through your employer or from other options, such as the Affordable Care Act (ACA) marketplace. You can enroll if you’ve had a qualifying life event like losing your coverage.


Learn about other coverage options:


  • Employer health plans: If you’re employed, you can ask your employer if they offer them for their employees. If they do, be sure to also ask for a breakdown of costs, so you can see if you can afford the coverage.
  • Visit the Aetna CVS Health™ marketplace website to see if we offer an ACA plan in your area. More locations coming soon.
  • Visit to learn about other coverage options you may be eligible for.

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