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CCC Plus members can get long-term services and supports (LTSS) through Medicaid managed care plans like Aetna Better Health® of Virginia.  LTSS helps older adults and people with disabilities live at home for as long as they can. Health plans arrange support services based on a person’s unique needs.


Find out if you or a loved one qualifies

Call Member Services at 1-800-279-1878 (TTY: 711). We’re here for you 24 hours a day, 7 days a week. 

What are LTSS services?

What are LTSS services?

All plans cover LTSS if you’re on a home- and community-based waiver or in a nursing or other facility. LTSS can help you live in your  home or other setting of your choice. LTSS services include help with personal and health care needs, including


  • Adult day health care
  • Assistive technology
  • Environmental modifications
  • Personal care
  • Personal emergency response system (with or without medication monitoring)
  • Private duty nursing services
  • Respite care
  • Skilled and intermediate (custodial) nursing facility or long stay hospital
  • Help for members transitioning to the community from a nursing facility

Your care manager

Your care manager

If you qualify, we’ll assign you a care manager. They’ll visit you in person or check in with you on the phone or in other ways. They’ll get to know you and find out your needs by working with you and your:


  • Friends
  • Family
  • Providers, like doctors and facilities

You can call your care manager at any time for help. Your family and friends can also be present when your care manager visits. 


Learn more about care management

Who can enroll in LTSS?

Who can enroll in LTSS?

To qualify for LTSS, you’ll need to meet certain financial and functional criteria through LTSS Screening. Your local Department of Social Services provides this screening. Talk with your care manager about setting up a screening to find out what services you can receive.

Helpful info

Developmental disability (DD) waivers

For more info on services covered under each DD waiver:



CCC Plus Helpline

Two ways to get the help you need:



Department of Medical Assistance Services (DMAS)


Visit the DMAS website.



Virginia Division for the Aging


Find a list of area agencies on aging by location.



Department of Social Services


Visit the DSS website.



Reporting abuse, neglect and exploitation


Adult Protective Services (APS)

24-Hour Hotline:



The Virginia Department for the Deaf and Hard of Hearing (VDDHH)


Visit the VDDHH website

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