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Contact us

We have different helplines, depending on your plan. On this page, you can find contact info for Member Services, behavioral health services, the 24-Hour Nurse Line and more. If you think you need emergency care, call 911 or go to the nearest hospital.

Medallion Medicaid and FAMIS

Select a different plan

HELPLINES

 

1-800-279-1878 (TTY: 711)

 

Hours and services

 

Member Services: 24 hours a day, 7 days a week

 

  • Call to learn more about Aetna Better Health® of Virginia and how to get all covered services.
  • For care management, ask to speak to your care manager.

 

Behavioral health crisis line: 24 hours a day, 7 days a week

 

  • Call Member Services. Then, choose the option for crisis.

24-Hour Nurse Line: 24 hours a day, 7 days a week

 

  • The nurse can answer your questions and help you make health decisions. Call Member Services. Then, choose the option for Nurse Line.

If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio.

 

Languages and formats

 

If you speak a language other than English, we can help. Just call the number on your ID card or 1-800-385-4104 (TTY: 711). Then, ask for an interpreter. You'll get this service at no cost. If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio. 

HELPLINES

 

1-855-652-8249 (TTY: 711)

 

Hours and services

 

Member Services: 24 hours a day, 7 days a week

 

  • Call to learn more about Aetna Better Health® of Virginia and how to access all covered services.
  • For care management, ask to speak to your care manager.

Behavioral health crisis line: 24 hours a day, 7 days a week

 

  • Call Member Services. Then, choose the option for crisis.

24-Hour Nurse Line: 24 hours a day, 7 days a week

 

  • The nurse can answer your questions and help you make health decisions. Call Member Services. Then, choose the option for Nurse Line.

Languages and formats

 

If you speak a language other than English, we can help. Just call the number on your ID card or 1-800-385-4104 (TTY: 711). Then, ask for an interpreter. You'll get this service at no cost. If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio. 

Medicare and Medicaid dual plans

Select a different plan

If you’re in a Medicare and Medicaid dual plan, you have many ways to contact us. Just visit our dual plans contact us page for more info.  

We work with vendors to provide your services:

 

Dental care

Members get certain dental care benefits. Check your member ID card from your dental plan for more info.

 

Vendor: DentaQuest

Phone: 1-888-912-3456 (TTY: 1-800-466-7566), Monday through Friday, 8 AM to 6 PM

 

You can find more info about dental coverage from the Department of Medical Assistance Services (DMAS)

 

More about dental benefits

 

Vision care

Members get certain vision care and eye health benefits.

 

Vendor: Vision Service Plan (VSP)

Phone: 1-800-877-7195

 

Hearing care

Members get certain hearing care benefits.

 

Vendor: HearUSA

Phone: 1-855-898-1320

 

Rides

You can get rides to Medicaid services we cover at no cost to you. These trips include visits to your doctor, dentist, hospital, pharmacy and behavioral health care. Be sure ask for a ride at least three business days before you need it. 

 

Vendor: ModivCare

Phone: 1-800-734-0430 (TTY: 711), 24 hours a day, 7 days a week

 

More about rides

Other ways to contact us

Fax

1-866-207-8901

Mail

Aetna Better Health of Virginia
Attn: Member Services
9881 Mayland Drive
Richmond, VA 23233

Online

You can send us a message by filling out the Contact us form.

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