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Cardinal Care and FAMISSelect a different plan
1-800-279-1878 (TTY: 711)
Hours and services
Member Services: 24 hours a day, 7 days a week
- Call to learn more about Aetna Better Health® of Virginia and how to get all covered services.
- For care management, ask to speak to your care manager.
Behavioral health crisis line: 24 hours a day, 7 days a week
- Call Member Services. Then, choose the option for crisis.
24-Hour Nurse Line: 24 hours a day, 7 days a week
- The nurse can answer your questions and help you make health decisions. Call Member Services. Then, choose the option for Nurse Line.
If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio.
Languages and formats
If you speak a language other than English, we can help. Just call the number on your ID card or 1-800-385-4104 (TTY: 711). Then, ask for an interpreter. You'll get this service at no cost. If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio.
Medicare and Medicaid dual plansSelect a different plan
1-855-652-8249 (TTY: 711)
If you’re in a Medicare and Medicaid dual plan, you have many ways to contact us. Just visit our dual plans contact us page for more info.
We work with vendors to provide your services:
Members get certain dental care benefits. Check your member ID card from your dental plan for more info.
Phone: 1-888-912-3456 (TTY: 1-800-466-7566), Monday through Friday, 8 AM to 6 PM
You can find more info about dental coverage from the Department of Medical Assistance Services (DMAS)
Members get certain vision care and eye health benefits.
Vendor: Vision Service Plan (VSP)
Members get certain hearing care benefits.
You can get rides to Medicaid services we cover at no cost to you. These trips include visits to your doctor, dentist, hospital, pharmacy and behavioral health care. Be sure ask for a ride at least three business days before you need it.
Phone: 1-800-734-0430 (TTY: 711), 24 hours a day, 7 days a week
Other ways to contact us
Aetna Better Health of Virginia
Attn: Member Services
9881 Mayland Drive
Richmond, VA 23233
Are you trying to contact us about any of these?
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