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You can call Member Services at 1-800-279-1878 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.
Our care management team
Our care management team
Our team will work with you to come up with a care plan that’s right for you. They’ll ensure you get the care and services you need.
You’ll have nurses and social workers to help you:
- Locate a provider for you or your child
- Work with your health care providers and help you get referrals for specialized care
- Connect to other resources, including those in your community
- Understand and answer questions you have about your health condition
- Ensure continuity of care between providers/locations
- Help with special equipment and home health requests, including services for children
Our integrated care management program helps with your medical, behavioral and social needs. It provides you with acute, chronic and long-term services and supports.
Asthma is common and affects people in different ways. Talk with your provider about your symptoms. Here’s how we can help:
First, we’ll see if your asthma is low risk or high risk. If it’s low risk, we’ll give you tips on caring for yourself year-round. That way, you can better manage your symptoms when they appear.
If it’s high risk, a care manager will call you to talk about your asthma care. You’ll talk about things like:
How to take care of your asthma at home
Why you should take your medicine as prescribed
What might cause an asthma attack
How to change your habits so you can feel better
COPD is a lung disease. If you have COPD, we’ll help you get the support you need to feel better.
First, we’ll see if your COPD is low risk or high risk. If it’s high risk, a care manager will check in on you to make sure you’re getting the help you need. They’ll talk to you about your treatment. In some cases, you might get a prescription for oxygen therapy or more medicine. If you smoke, your care manager can help you plan to quit.
CAD is the most common form of heart disease. Cholesterol can start to collect in your arteries. This makes the heart work harder to do its job.
Tell your provider if your family has any history of CAD. We’ll create a care plan to help prevent and treat your symptoms.
Diabetes can be a lot to handle alone. We’re here to help you manage and treat your diabetes. First, we’ll work with you and your provider to see if your diabetes is low risk or high risk.
If it’s low risk, we’ll get you the info and help you need to take care of yourself.
If your diabetes is high risk, we’ll help you learn how to:
Manage your diabetes
Watch your blood sugar
Take your medicine
Care for your feet
Practice healthy habits
Do you have shortness of breath doing everyday activities? If so, this may be a sign of heart failure.
We’ll work with your provider to help you prevent and manage any symptoms. Through different treatment options, you can get the care you need. Many of our members with heart failure live healthy, active lives.
Are you or someone you know feeling sad? Feeling sad sometimes is normal. But if that sadness continues or begins to create other symptoms, it becomes depression. Call your provider right away if you’re feeling depressed.
Some common signs and symptoms of depression include:
- Feeling like nothing will ever get better
- Losing interest in things that used to be enjoyable
- Gaining or losing lots of weight in a short amount of time
- Sleeping more or less than usual
- Increased anger or grumpiness
- Increased feeling of tiredness
- Feeling low self-worth
- Behaving recklessly
- Having trouble making decisions or remembering things