Transportation to medical appointments is a covered benefit for Medicaid/FAMIS Plus members.

If you need a ride to the doctor or a health care facility, please request transportation by calling 1-800-734-0430. In case of a life‚Äźthreatening emergency, call 911 immediately.

You can also request non-emergency transportation online. You must request transportation at least 3 working days before your visit or we will not be able to guarantee a ride. We must preauthorize the service. You can ask for medical transportation to get to your eye, dental, behavioral health and medical visits.

This transportation must be used only when:

  • Your visit is for care covered by the Medicaid/FAMIS Plus program
  • You don’t have your own transportation

Transportation is not covered for picking up prescriptions and refills at a pharmacy when drugs can be delivered or mailed. Transportation is covered if your pharmacy doesn’t have delivery services or will not mail the prescription or the prescription cannot be filled at the medical facility. Normally the prescription should be filled initially on the return trip from the medical appointment.

The covered benefit information shown is a brief summary. It’s not meant to be a complete description of all of the benefits available. Limitations and restrictions may apply. For more information, contact Member Services at 1-800-279-1878 (TTY 711) or consult your member handbook.