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Visit our Provider Portal page

• Effective 1/19/2021 Aetna Better Health will begin using the Availity Provider Portal.
  • Provider Portal Benefits as of 1/19/2021 include
    • Payer Spaces
    • CHC Claim Submission Link
    • Contact Us & Messaging
    • Claim Status Inquiry
    • Grievance Submission
    • Appeals Submission
    • Grievance and Appeals Status
    • PDM
    • Ambient (Business Intelligence Reporting)
    • Clear Claim
    • ProPAT
    • Provider Intake 

• Effective 2/4/2021 Availity will offer Prior Authorization
• Effective 4/29/2021 Availity will offer Eligibility & Benefits
• Effective 7/1/2021 Availity will offer
  • Enhanced G&A tool
  • Panel Roster
  • Remit PDF

• Effective 9/30/21 Availity will offer it's enhanced Remit Viewer

• If you are already registered in Availity, you will simply select Aetna Better Health from your list of payers to begin accessing the portal and all of the above features. (Mention Logging into Availity)

• If you are not registered, we recommend that you do so immediately.
  • Click here to learn more about Availity Portal Registration

• Click here to register
• For registration assistance, please call Availity Client Services at 1-800-282-4548 between the hours of 8:00 am and 8:00 pm Eastern, Monday-Friday (excluding holidays) 

• For access to the following features, you will need to use the Medicaid Web Portal until the effective date displayed above.
  • Prior Auth
  • Eligibility & Benefits
  • Panel Roster
  • Remit PDF

• Secure Provider Web Portal - Log in

• Provider Portal Registration Form
• Provider Portal Instructions

 

Secure Member Portal

Sign up for our personalized, secure member website. You can use the site to manage your plan benefits and meet your health goals. The site lets you:
• Change your doctor
• Update your contact information
• Find forms or get new member ID cards
• View your personal health history
• Track your health goals
• See the status of your claim

Sign up today. It’s easy.
If you’re ready to start using this secure online tool, you can register online.  Or you can sign up over the phone by calling Member Services at 1-800-279-1878 (TTY 711 or TDD 1-800-828-1120).