If you need a ride to the doctor or a health care facility, call 1‐855‐652‐8249 (TTY 711) – press 1 for “Member,” and then press 3 for “Transportation.” In case of a life‐threatening emergency, call 911 immediately.
Transportation to medical appointments is a covered benefit
You must call three working days before your visit or we will not be able to guarantee a ride. We must preauthorize the service. You can ask for medical transportation to get your eye, dental, behavioral health, and medical visits.
Learn more about your transportation benefits by clicking on the + in the expandable boxes below.
How to get non-emergency transportation services
Non-Emergency transportation services are covered by Aetna Better Health for covered services, carved out services, and enhanced benefits. Exception: If you are enrolled in a DD Waiver, Aetna Better Health provides coverage for your transportation to/from your non-waiver services. Refer to the Transportation to and from DD Waiver Services section on this webpage for more information.
Transportation may be provided if you have no other means of transportation and need to go to a physician or a health care facility for a covered service. For urgent or non-emergency medical appointments, call the transportation line at 1-855-652-8249 (TTY 711). If you are having problems getting transportation to your appointments, call Member Services at 1-855-652-8249 (TTY 711). Member Services is here to help.
Transportation to medical appointments is a covered benefit. You must call three working days before your visit or we will not be able to guarantee a ride. We must preauthorize the service. You can ask for medical transportation to get your eye, dental, behavioral health, and medical visits. Transportation is not covered for picking up prescriptions and refills at a pharmacy when drugs can be delivered or mailed. Transportation is covered if your pharmacy doesn’t have delivery or will not mail the prescription or the prescription cannot be filled at the medical facility. Normally the prescription should be filled initially on the return trip from the medical appointment. Transportation may be in the form of a public or private vehicle. This transportation must be used only when your visit is for care that is covered and you do not have your own transportation.
Transportation to and from DD Waiver Services
If you are enrolled in a DD Waiver, Aetna Better Health provides coverage for your transportation to and from your non-waiver services.
Transportation to your DD Waiver services is covered by the DMAS Transportation Contractor. You can find out more about how to access transportation services through the DMAS Transportation Contractor website or by calling the Transportation Contractor. Transportation for routine appointments is taken Monday through Friday between the hours of 6:00 AM to 8:00 PM. The DMAS Transportation Contractor is available 24 hours a day, 7 days a week to schedule urgent reservations, at: 1-866-386-8331 or TTY 1-866-288-3133 or 711 to reach a relay operator.
If you have problems getting transportation to your DD waiver services, you may call your DD or ID Waiver case manager or the DMAS Transportation Contractor at the number above. You can also call your Care Coordinator. Your Care Coordinator will work closely with you and your DD or ID Waiver case manager to help get the services that you need. Member Services is also available to help at the number below.