Member Portal

Sign up for our personalized, secure member website. You can use the site to manage your plan benefits and meet your health goals. The site lets you:

  • Change your doctor
  • Update your contact information
  • Find forms or get new member ID cards
  • View your personal health history
  • Track your health goals
  • See the status of your claim

If you're ready to start using this secure online tool, you can register online. Or, you can sign up over the phone by calling Member Services. Keep in mind you'll need your health plan member ID and a current e-mail address to create an account.

Log In or register today.

Contact information for Aetna Better Health of Virginia Member Services

Medallion/FAMIS – Member Services

1-800-279-1878 (TTY 711)
Monday-Friday, 8 a.m. to 5 p.m.

CCC Plus – Member Services

1-855-652-8249 (TTY 711)
24 hours a day, 7 days a week