Contact us

We love to hear from our members

If you have feedback, a question or would like to share your story with us, tell us about it! There are several ways you connect with us.

Member Services

Medallion/FAMIS – Member Services
1-800-279-1878 (TTY 711)
Monday-Friday, 8 a.m. to 5 p.m.

CCC Plus – Member Services
1-855-652-8249 (TTY 711)
24 hours a day, 7 days a week

If you need to fax us, our toll-free fax number is 866-207-8901.

Language Interpretation - Interpretación de Lengua

1-800-279-1878 (TTY/TDD: 711 or 1-800-828-1120)
Monday through Friday, 8 a.m. to 5 p.m.

Learn more about our multi-language translation and interpreter services available to members.

Our address

Aetna Better Health of Virginia
Attn: Member Services
9881 Mayland Drive
Richmond, VA 23233

Mail paper claims to:

Aetna Better Health of Virginia
P.O. Box 63518
Phoenix, AZ 85082-3518

To request a printed copy of any information on our website or in print (including member materials, such as the member newsletter or handbook), please call Member Services at the phone number listed above. We can mail it to you. It's free.

* Required Fields

Contact Us