For Members

Welcome to Aetna Better Health of Virginia

Thank you for choosing Aetna Better Health of Virginia for your health coverage

Our health plan is designed to help you be healthy. If you are a new CCC Plus member, please visit our CCC Plus section to learn more about your benefits and services.

Our Member Services department is here for you.

Medallion/FAMIS – Member Services

1-800-279-1878 (TTY 711)
Monday-Friday, 8 a.m. to 5 p.m.

CCC Plus – Member Services

1-855-652-8249 (TTY 711)
24 hours a day, 7 days a week

Member Services can help you:

  • Learn about all the covered benefits and services available to you as an Aetna Better Health member
  • Find a doctor or other health care provider, and help you make an appointment
  • Solve any questions or problems you may have with your care

We offer translation services and can provide you printed material in an alternate format too

Secure member portal

On our secure member portal you’ll find your personal health data. Your personal health record will include:

  • Recent claims and lab tests
  • How to locate a provider
  • Links to useful tools
  • Health information
  • Wellness tools
  • Calendar reminders

Translation or interpreter services

If your primary language is not English or you have a hearing impairment, we will help you get interpreter services. This is a covered service. This service is free. You do not need to rely on a family member or friend to interpret for you.

Tell your doctor that you need a translator or sign language help, and he or she will call us. You may also call Member Services to ask for a translator or sign language help.

If you need to contact us about your benefits and your primary language is not English, we will contact our language line service, which will translate for you.

How to request materials in another language or format

You can request a printed copy of any material on our website. We can translate it into a language other than English or provide it in an alternate format too. Just call Member Services. We can mail it to you. It's free.

Medallion/FAMIS – Member Services
1-800-279-1878 (TTY 711)
Monday-Friday, 8 a.m. to 5 p.m.

CCC Plus – Member Services
1-855-652-8249 (TTY 711)
24 hours a day, 7 days a week

Learn more about our translation and interpreter services available to members.