For Members
Important Member Announcements Related to Coronavirus (COVID-19)
Coronavirus (COVID-19) is a contagious respiratory illness. Aetna Better Health is committed to serving our members and providers during this time. Please bookmark this page for important updates.
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Important information regarding COVID-19 vaccine
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Important changes to your benefits and services in response to COVID-19
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- All COVID-19 testing and treatment is covered. If you suspect you have COVID-19, please call your doctor immediately
- There are no co-pays for any Medicaid or FAMIS covered services during this time
- 90-day supply of many routine prescriptions are now available
- Increased phone outreach to higher risk and older members to review critical needs
Learn more by reading Virginia Medicaid Takes Action. (Español)
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Aetna’s response to COVID-19
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Fraud alert and scams directed at Medicare and Medicaid beneficiaries
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The U.S. Department of Health and Human Services has issued an alert about fraud schemes related to COVID-19. Scammers are offering free COVID-19 tests in exchange for personal details, including Medicaid member information. These services are unapproved and not legitimate. Learn more about these scams and how to protect yourself and your family.
Welcome to Aetna Better Health of Virginia
Thank you for choosing Aetna Better Health of Virginia for your health coverage
Our health plan is designed to help you be healthy. Get started by choosing the program you are enrolled in:
Have a question? Member Services is here for you.
Medallion/FAMIS – Member Services
1-800-279-1878 (TTY: 711)
24 hours a day, 7 days a week
CCC Plus – Member Services
1-855-652-8249 (TTY: 711)
24 hours a day, 7 days a week
HMO SNP – Member Services
1-855-463-0933 (TTY: 711)
8 a.m. - 8 p.m., 7 days a week
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Member Services can help you:
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- Learn about all the covered benefits and services available to you as an Aetna Better Health member
- Find a doctor or other health care provider, and help you make an appointment
- Solve any questions or problems you may have with your care
We offer translation services and can provide you printed material in an alternate format too, free of charge.
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Login to our secure member portal
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On our secure member portal you’ll find your personal health data. Your personal health record will include:
- Your member ID card
- Recent claims and lab tests
- How to locate a provider
- Links to useful tools
- Health information
- Wellness tools
- Calendar reminders
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Translation and interpreter services
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If your primary language is not English or you have a hearing impairment, we will help you get interpreter services. This is a covered service. This service is free. You do not need to rely on a family member or friend to interpret for you. Tell your doctor that you need a translator or sign language help, and he or she will call us. You may also call Member Services to ask for a translator or sign language help.
If you need to contact us about your benefits and your primary language is not English, we will contact our language line service, which will translate for you. This service is free.
How to request materials in another language or format
You can request a printed copy of any material on our website. We can translate it into a language other than English or provide it in an alternate format too. Just call Member Services. We can mail it to you. It's free.Medallion/FAMIS – Member Services
1-800-279-1878 (TTY: 711)
24 hours a day, 7 days a weekCCC Plus – Member Services
1-855-652-8249 (TTY: 711)
24 hours a day, 7 days a weekHMO SNP – Member Services
1-855-463-0933 (TTY: 711)
8 a.m. - 8 p.m., 7 days a weekLearn more about our translation and interpreter services available to members