For Members

Important Member Announcements Related to Coronavirus (COVID-19)

Coronavirus (COVID-19) is a contagious respiratory illness. Aetna Better Health is committed to serving our members and providers during this time. Please bookmark this page for important updates.

  • All COVID-19 testing and treatment is covered. If you suspect you have COVID-19, please call your doctor immediately
  • There are no co-pays for any Medicaid or FAMIS covered services during this time
  • 90-day supply of many routine prescriptions are now available
  • Increased phone outreach to higher risk and older members to review critical needs

Learn more by reading Virginia Medicaid Takes Action. (Español)

Personal protective equipment, or PPE, including disposable masks, gloves, and hand sanitizer, is available to employers of record (EORs) participating in the consumer direction program at no charge.  This PPE is available to EORs to provide attendants with the appropriate protection while they care for the Medicaid member. 

EORs can place an order each month through December 30, 2020. 

To be eligible for this program, the EOR must employ attendants who provided services and were paid during the previous month. New consumer-directed services participants can send an email to CDSF@dmas.virginia.gov to get access to the program.

To order PPE for your attendants, click here or go to: https://dmas-ppe.medicaid-resources.com/. You will need your employer identification number used with your fiscal/employer agent and the member's Medicaid ID number.  

For more information about the use gloves and face masks, click the links below:

Gloves

Face Masks

The U.S. Department of Health and Human Services has issued an alert about fraud schemes related to COVID-19. Scammers are offering free COVID-19 tests in exchange for personal details, including Medicaid member information. These services are unapproved and not legitimate. Learn more about these scams and how to protect yourself and your family.

Welcome to Aetna Better Health of Virginia

Thank you for choosing Aetna Better Health of Virginia for your health coverage

Our health plan is designed to help you be healthy. Get started by choosing the program you are enrolled in:

Have a question? Member Services is here for you.

Medallion/FAMIS – Member Services
1-800-279-1878 (TTY: 711)
24 hours a day, 7 days a week

CCC Plus – Member Services
1-855-652-8249 (TTY: 711)
24 hours a day, 7 days a week

HMO SNP – Member Services
1-855-463-0933 (TTY: 711)

8 a.m. - 8 p.m., 7 days a week

  • Learn about all the covered benefits and services available to you as an Aetna Better Health member
  • Find a doctor or other health care provider, and help you make an appointment
  • Solve any questions or problems you may have with your care

We offer translation services and can provide you printed material in an alternate format too, free of charge.

On our secure member portal you’ll find your personal health data. Your personal health record will include:

  • Your member ID card
  • Recent claims and lab tests
  • How to locate a provider
  • Links to useful tools
  • Health information
  • Wellness tools
  • Calendar reminders

 

If your primary language is not English or you have a hearing impairment, we will help you get interpreter services. This is a covered service. This service is free. You do not need to rely on a family member or friend to interpret for you. Tell your doctor that you need a translator or sign language help, and he or she will call us. You may also call Member Services to ask for a translator or sign language help.

If you need to contact us about your benefits and your primary language is not English, we will contact our language line service, which will translate for you. This service is free.

How to request materials in another language or format
You can request a printed copy of any material on our website. We can translate it into a language other than English or provide it in an alternate format too. Just call Member Services. We can mail it to you. It's free.

Medallion/FAMIS – Member Services
1-800-279-1878 (TTY: 711)
24 hours a day, 7 days a week

CCC Plus – Member Services
1-855-652-8249 (TTY: 711)
24 hours a day, 7 days a week

HMO SNP – Member Services
1-855-463-0933 (TTY: 711)

8 a.m. - 8 p.m., 7 days a week

Learn more about our translation and interpreter services available to members