For Members

Important Member Announcements Related to Coronavirus (COVID-19)

Coronavirus (COVID-19) is a contagious respiratory illness. Aetna Better Health is committed to serving our members and providers during this time. Please bookmark this page for important updates.

COVID-19 Vaccination Event for Seniors

The Arthur Ashe Athletic Center in Richmond, Virginia, is hosting a free COVID-19 vaccine event. No appointment is needed. Just walk in! This event is for those 65 years of age and older.

Where: 3001 N. Arthur Ashe Boulevard, Richmond, VA 23230

When: April 14, 15, 16, 21, 22, 23, 30; 11:00 AM – 3:00 PM

Which Vaccine: Johnson & Johnson

Learn more: 804-205-3501


Need the COVID-19 vaccine?

Learn how to get your shot at or call 1-877-VAX-IN-VA (1-877-829-4682). Language translation and TTY services are available from 8 am to 8 pm. You can pre-register for a vaccine on the Virginia Department of Health’s vaccine website. Help your friends and family register by sharing the tool with them.

Important: Fairfax County is using its own registration site. If you live in Fairfax County, you can use the county’s website to pre-register for a vaccine.  

There is no cost for the vaccine. It is completely free. Transportation is available to any member who does not have a ride. To schedule your ride, call motivCare (formerly LogistiCare) at 1-800-734-0430 (TTY: 711). Or, book your ride online at


When can I get a vaccine?

Supplies are currently limited but will increase in the coming months. Virginia is in Phase 1b of vaccine distribution. This includes:

  • frontline workers,
  • those aged 65 and older,
  • people living in correctional facilities, homeless shelters and migrant labor camps,
  • and people aged 16-64 with a high-risk medical condition.


Medicaid members receiving consumer-directed services and their attendants are now eligible to receive the COVID-19 vaccine. This includes the following types of care:

  • Personal care
  • Respite services
  • Companion services


We encourage our members and their personal care attendants to pre-register for the vaccine on the Virginia Department of Health’s website


Answers to Your COVID-19 Vaccine Questions

Virginia Medicaid is here for you during the COVID-19 public health crisis. We want to make sure you have the information you need to answer your questions about the new COVID-19 vaccine.

  • Will it work? There are three vaccines available now. They are all highly effective at preventing serious illness and hospital admissions from COVID-19.
  • How do I get a vaccine? Once you pre-register, you will receive updates when you are able to schedule an appointment to receive a vaccine. Based on availability of vaccine and your eligibility, you will be contacted via phone / text / email to schedule an appointment.
  • What does it cost? There is no cost for anyone to receive a vaccine.
  • What should I expect when I get a vaccine? Depending on the type of vaccine you receive, you will need 1 or 2 doses to ensure you are protected from COVID-19. You do not need to bring a government-issued ID and cannot be turned away for not having ID. However, you should bring some form of ID if possible to make sure the right person receives the vaccine.
  • I need a ride. How do I get to and from my vaccination? If you don’t have transportation of your own, we will cover your ride at no cost to you through motivCare (formerly LogistiCare). To schedule your ride, call 1-800-734-0430 (TTY: 711). Or, book your ride online at

Pre-register to get your COVID-19 vaccine today

Not a Medicaid member? Virginia Medicaid offers quality, low-cost and no-cost coverage for adults, children, pregnant women, caretakers, current and former foster care youth, children receiving adoption assistance services, and families. Use the eligibility screening tool to see if you qualify.

Virginia's COVID-19 vaccination priorities announced

Vaccine FAQS for Aetna Better Health members

Additional COVID-19 vaccination information from the Virginia Department of Health

  • All COVID-19 testing and treatment is covered. If you suspect you have COVID-19, please call your doctor immediately
  • There are no co-pays for any Medicaid or FAMIS covered services during this time
  • 90-day supply of many routine prescriptions are now available
  • Increased phone outreach to higher risk and older members to review critical needs

Learn more by reading Virginia Medicaid Takes Action. (Español)

The U.S. Department of Health and Human Services has issued an alert about fraud schemes related to COVID-19. Scammers are offering free COVID-19 tests in exchange for personal details, including Medicaid member information. These services are unapproved and not legitimate. Learn more about these scams and how to protect yourself and your family.

Welcome to Aetna Better Health of Virginia

Thank you for choosing Aetna Better Health of Virginia for your health coverage

Our health plan is designed to help you be healthy. Get started by choosing the program you are enrolled in:

Have a question? Member Services is here for you.

Medallion/FAMIS – Member Services
1-800-279-1878 (TTY: 711)
24 hours a day, 7 days a week

CCC Plus – Member Services
1-855-652-8249 (TTY: 711)
24 hours a day, 7 days a week

HMO SNP – Member Services
1-855-463-0933 (TTY: 711)

8 a.m. - 8 p.m., 7 days a week

  • Learn about all the covered benefits and services available to you as an Aetna Better Health member
  • Find a doctor or other health care provider, and help you make an appointment
  • Solve any questions or problems you may have with your care

We offer translation services and can provide you printed material in an alternate format too, free of charge.

On our secure member portal you’ll find your personal health data. Your personal health record will include:

  • Your member ID card
  • Recent claims and lab tests
  • How to locate a provider
  • Links to useful tools
  • Health information
  • Wellness tools
  • Calendar reminders


If your primary language is not English or you have a hearing impairment, we will help you get interpreter services. This is a covered service. This service is free. You do not need to rely on a family member or friend to interpret for you. Tell your doctor that you need a translator or sign language help, and he or she will call us. You may also call Member Services to ask for a translator or sign language help.

If you need to contact us about your benefits and your primary language is not English, we will contact our language line service, which will translate for you. This service is free.

How to request materials in another language or format
You can request a printed copy of any material on our website. We can translate it into a language other than English or provide it in an alternate format too. Just call Member Services. We can mail it to you. It's free.

Medallion/FAMIS – Member Services
1-800-279-1878 (TTY: 711)
24 hours a day, 7 days a week

CCC Plus – Member Services
1-855-652-8249 (TTY: 711)
24 hours a day, 7 days a week

HMO SNP – Member Services
1-855-463-0933 (TTY: 711)

8 a.m. - 8 p.m., 7 days a week

Learn more about our translation and interpreter services available to members