Medallion Medicaid
For low-income working individuals or families, their children, pregnant women, and those in foster care or adoption assistance
**Fraud Alert**
We have been notified by law enforcement of a scam regarding the coronavirus pandemic (COVID-19). The fraudsters contact members stating they can provide “free” testing for COVID-19. Members are asked to provide their insurance identification number. The fraudster might even know diagnosis information on members which makes the member believe it is legitimate. Aetna Better Health will never call you by phone and ask for your member ID number. If you have experienced this fraud scheme or something similar, contact HHS OIG’s Hotline at 1-800-HHS-TIPS (1-800-447-8477), or go online to https://tips.oig.hhs.gov
Welcome to Aetna Better Health of Virginia
FAMIS
For children under age 19 of working parents who do not otherwise qualify for Medicaid
CCC Plus
For individuals with full Medicaid benefits who are 65 and older, children or adults with disabilities, nursing facility residents, and those receiving long-term services and supports
HMO-SNP
For individuals on Medicare and who receive Medicaid assistance
Providers
For our partners who deliver quality care to our members
About Aetna Better Health of Virginia
At Aetna Better Health of Virginia, we believe in improving every life we touch as good stewards to those we serve.
Aetna Better Health of Virginia is a statewide Medicaid program offering managed care services and programs to individuals and families who qualify for Medallion Medicaid, FAMIS (Family Access to Medical Insurance Security), CCC Plus (Commonwealth Coordinated Care Plus), and Medicare Advantage Dual Eligible Special Needs Plans (D‐SNP).
Local presence, national strength
We have been serving the Medicaid population in Virginia since 1996. Our health plan is a subsidiary of Aetna, which has more than 150 years of experience in meeting members’ health care needs.
Quality, personalized care you can count on
We believe in delivering care through a collaborative approach. We partner with providers who deliver quality and effective care to achieve the best outcomes for our members. Our programs encourage members to take charge of their health. Through our care management program, members set goals for their health. Our team of care managers, providers, and caregivers work with the member to help them achieve their goals. This benefit comes at no cost to the member.
We also encourage members to give us feedback for improving our health plan. Members can participate in surveys or focus groups, as well as serve on our Health Education Member Advisory Committee by contacting us by phone or secure form.
We received full health plan accreditation by NCQA in March 2015 for our Medicaid line of business. Accreditation was awarded April 2, 2018 to April 2, 2021.
