About us

About Aetna Better Health of Virginia

Aetna Better Health of Virginia offers managed care services and programs to individuals and families who qualify for Medicaid, FAMIS (Family Access to Medicaid Insurance Security), and CCC Plus (Commonwealth Coordinated Care Plus).

We have been serving the Medicaid population in Virginia since 1996.

Our health plan is a subsidiary of Aetna, which has more than 150 years of experience in meeting members’ health care needs. On April 1, 2016, we changed our name from CoventryCares to Aetna Better Health of Virginia.

We believe in delivering care through a collaborative approach. We partner with providers who deliver quality and effective care to achieve the best outcomes for our members. Our programs encourage members to take charge of their health. Through our care management program, members set goals for their health.  Our team of case managers, providers and caregivers work with the member to help them achieve their goals. This benefit comes at no cost to the member.

We also encourage members to give us feedback for improving our health plan. Members can participate in surveys or focus groups. They can e-mail us or serve on our Health Education Member Advisory Committee. By engaging our members and providers, we can work toward making the Aetna Better Health experience even better.

We received full health plan accreditation by NCQA in March 2015 for our Medicaid line of business. Accreditation was awarded April 24, 2015 through April 24, 2018.

Our members are at the center of all we do

Aetna Better Health® of Virginia will use an integrated approach to the administration of benefits. We will empower you, and your family, by giving you tools to live a healthy life.

Our approach focuses on not just part of you, but all of you. Everything around you affects your health: Where you live. What you eat. Your family and friends. Your activities. Your age. Your emotions.

That’s why it’s so important to treat behavioral and physical health together.

Connecting you to care

We want to know your goals, use your strengths and understand your needs. You deserve quality health care. We’re here to help you get the care you need. 

We work with your family, caregivers, providers, advocates, peer and family organizations and community groups to help you reach better health outcomes. We integrate physical and behavioral health. We help you connect to resources and provide vital services to get you access to the services you need.

It’s important you get the right care, at the right time, in the right place. By collaborating with a large network of providers, you’re able to get this.