Service area
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Service area for Medallion/FAMIS members
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Alleghany
Bedford
Buchannan
Charles City
Cumberland
Franklin
Hanover
King & Queen
Luneburg
Middlesex
Nottoway
Pulaski
Roanoke County
Smyth
Westmoreland
Amelia
Bedford City
Buena Vista
Chesterfield
Dickenson
Galax
Henrico
King William
Lynchburg (City)
Montgomery
Patrick
Radford
Rockbridge
Surry
Wise
Amherst
Bland
Campbell
Colonial Heights
Dinwiddle
Giles
Henry
Lancaster
Martinsville
New Kent
Petersburg
Richmond City
Russell
Sussex
Wythe
Appomattox
Botetourt
Caroline
Covington
Essex
Goochland
Highland
Lee
Mathews
Northumberland
Powhatan
Richmond County
Salem
Tazewell
Bath
Bristol
Carroll
Craig
Floyd
Grayson
Hopewell
Lexington
Mecklenburg
Norton
Prince George
Roanoke City
Scott
Washington
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Service area for CCC Plus members
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Our service area for CCC Plus is different than it is for Medallion/FAMIS. Aetna Better Health’s CCC Plus service area includes the entire Commonwealth of Virginia—all 95 counties and 38 independent cities.
Only people who live in our service area can enroll with Aetna Better Health. If you move outside of our service area, you cannot stay in this plan. If this happens, you will receive a letter from DMAS asking you to choose a new plan. You can also call the CCC Plus Helpline if you have any questions about your health plan enrollment. Contact the CCC Plus Helpline at 1-844-374-9159 or TDD 1-800-817-6608 or visit the website at www.cccplusva.com.
When does CCC Plus begin?
CCC Plus will launch regionally. Start dates for eligible members are:
Tidewater – August 1, 2017
Central – September 1, 2017
Charlottesville/Western – October 1, 2017
Roanoke/Alleghany – November 1, 2017
Southwest – November 1, 2017
Northern/Winchester; December 1, 2017Members transitioning from Medallion 3.0 that are in the Aged, Blind and Disabled (ABD) program will start January 1, 2018. Members currently in the Commonwealth Coordinated Care program will also transition to CCC Plus January 1, 2018.
Learn more
To learn more about your benefits and services, as well as Aetna Better Health of Virginia, use the navigation links to the left as well as the navigation menu above. You can also call us 24 hours a day, 7 days a week at 1-855-652-8249 (TTY 711).